Marara Pharmacy - *** are they - their service stinks!!!!!!!

So Bonitas decided for Marara Pharmacy (never heard of them) to process all our prescriptions - so I emailed them my prescriptions/uploaded it on the their website and called them but to date have not received my meds. Bonitas strictly mentioned that if Marara was not used then 30% co-payment will be charged - as I need my chronic meds I had no option but to get this myself. Called Bonitas today to find out and spoke to Richard who said he will transfer me to a Marara Team leader - it is now 23 minutes and I am still waiting - I am at work and cannot afford to hold on so long - BONITAS PLEASE RESPOND TO ME URGENTLY. Dischem has been excellent at dispensing my meds why the change - whose pocket is being lined with this new contract with Marara Pharmacy???? I am now sick and tired Bonitas - please buck up and give us the service we pay for.