FG
Frikkie G
1 reviews | Active since Nov 2025
19 Dec 2025, 09:02
Marara Pharm worst !!!
AGAIN !!! out of Medicine, Criticle Medicine .... no response from you pharmacy ! Looks like the only option is a new medical aid ! This is so so bad !!! 3 month in a row now !
Helpful (0)
Replies (9)0
Replies (9)
Bonitas Medical Fund's replyOfficial
19 Dec 2025, 09:13 Hello Frikkie G
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter Marara Pharmacy for assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter Marara Pharmacy for assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply19 Dec 2025, 09:13
Official
Hello Frikkie G
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter Marara Pharmacy for assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter Marara Pharmacy for assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
FG
Frikkie G's updateReviewer Update
19 Dec 2025, 12:20We had to go buy this medicine now. This is unacceptable.
FG
Frikkie G's update19 Dec 2025, 12:20
Reviewer Update
We had to go buy this medicine now. This is unacceptable.
Bonitas Medical Fund's replyOfficial
19 Dec 2025, 13:04Hello Frikkie G
Thank you for bringing this matter to our attention.
We have escalated this matter Marara Pharmacy for assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention.
We have escalated this matter Marara Pharmacy for assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply19 Dec 2025, 13:04
Official
Hello Frikkie G
Thank you for bringing this matter to our attention.
We have escalated this matter Marara Pharmacy for assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention.
We have escalated this matter Marara Pharmacy for assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
FG
Frikkie G's updateReviewer Update
19 Dec 2025, 14:16 I’ve raised this issue during previous reviews as well, yet there’s been no resolution, no communication, and not even a courtesy call to explain the situation. What is the plan to address this going forward? Each time this occurs, I end up out of pocket because of a pharmacy that seems indifferent to its clients, and it’s damaging your reputation. My son even had to sent complaint emails to you today , no responce on that as well. I’ll leave this with you for now, but this cannot happen again .
FG
Frikkie G's update19 Dec 2025, 14:16
Reviewer Update
I’ve raised this issue during previous reviews as well, yet there’s been no resolution, no communication, and not even a courtesy call to explain the situation. What is the plan to address this going forward? Each time this occurs, I end up out of pocket because of a pharmacy that seems indifferent to its clients, and it’s damaging your reputation. My son even had to sent complaint emails to you today , no responce on that as well. I’ll leave this with you for now, but this cannot happen again .
FG
Frikkie G's updateReviewer Update
20 Dec 2025, 07:38Good day. No feedback?
FG
Frikkie G's update20 Dec 2025, 07:38
Reviewer Update
Good day. No feedback?
FG
Frikkie G's updateReviewer Update
22 Dec 2025, 13:22Medicine was Delivered now. What is the plan of action going forward??
FG
Frikkie G's update22 Dec 2025, 13:22
Reviewer Update
Medicine was Delivered now. What is the plan of action going forward??
Bonitas Medical Fund's replyOfficial
23 Dec 2025, 12:20Hello Frikkie G
Thank you for bringing this matter to our attention. We have followed up with Marara Pharmacy, who confirmed that the medication was delivered on 22/12/2025. They also attempted to contact you with a courtesy call, but there was no answer. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We have followed up with Marara Pharmacy, who confirmed that the medication was delivered on 22/12/2025. They also attempted to contact you with a courtesy call, but there was no answer. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team
Bonitas Medical Fund's reply23 Dec 2025, 12:20
Official
Hello Frikkie G
Thank you for bringing this matter to our attention. We have followed up with Marara Pharmacy, who confirmed that the medication was delivered on 22/12/2025. They also attempted to contact you with a courtesy call, but there was no answer. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We have followed up with Marara Pharmacy, who confirmed that the medication was delivered on 22/12/2025. They also attempted to contact you with a courtesy call, but there was no answer. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team
FG
Frikkie G's updateReviewer Update
05 Jan 2026, 08:38Hi, Answered or not. What is the plan going forward ? Will the medication be delivered within a reasonable timeframe.
FG
Frikkie G's update05 Jan 2026, 08:38
Reviewer Update
Hi, Answered or not. What is the plan going forward ? Will the medication be delivered within a reasonable timeframe.
FG
Frikkie G's updateReviewer Update
13 Jan 2026, 13:06Good day, Meds was suppose to be delivered 07/01/2026. Again running out of meds.
Marara not responding on whatsapp.
Marara not responding on whatsapp.
FG
Frikkie G's update13 Jan 2026, 13:06
Reviewer Update
Good day, Meds was suppose to be delivered 07/01/2026. Again running out of meds.
Marara not responding on whatsapp.
Marara not responding on whatsapp.