Mandatory items rejected - Pathetic after service with no escalation.

Prosthesis was rejected when it is a mandatory requirement. From August to now had to get a PMB, Bonitas gave the wrong email initially, then the right email, then the hospital does not want to send a report. I have to do the job of the medical aid and contact the hospital and get the report. 200 minutes and 2 months later and no results. There is no intention to support the customer as long as they get paid every month.