Managed Care Programmes limitations not advertised

The Bonitas website reflects a number of Managed Care programmes that you can access (supposedly). I tried to gain access to the Weight Management Programme but got no response to my emails. I eventually contacted the call centre only to be told that my Plan doesn't cover this. My plan is not the lowest available - it is a mid-range plan (Primary Select) but regardless, there are no indicators on the website or the brochure that I downloaded that these programmes are accessible to specific membership groups only. The concept of managing your wellness to reduce claims is something that benefits not only your membership but the profitability of the organisation in the long run which is why most medical schemes have options such as these - the concept that prevention is better than cure. But by making this only accessible to your "higher" plans, it misses the mark entirely. And is simply false advertising. By looking at your website, I might be tempted to join your medical aid (if I wasn't already a member) as this makes you more competitive in the market. Only to be told - no, not on that plan. I would have given less stars as this was really disappointing but the basics are covered hence why I rated Bonitas slightly higher - I run out of funds towards the end of every year but, in general, the medical aid covers most of our needs. But this remains a grudge purchase and I am always looking for better options. Thus, these value-adds are the kind of differentiators which help me choose between the options out there since the basic stuff is the same. The brochure for my plan actually shows all the managed care programmes but the weight management is brand new so wasn't reflecting on the brochure. So why this exclusion?