Maladministration Practices of the Medical Aid Scheme

Medical aid members should be aware that Bonitas don’t fully pay out claims as they would suggest. My experience with the medical aid and Strubensvalley medical centre would involve a series of doctors visitations dating back a year would be accompanied with a series of co-payments on the boncap scheme. As time progresses i would recieve a email from Strubensvalley medical centre stating that i owe doctor’s visitation fees and them threatening with credit bureau regardless of payments made. Bonitas would respond stating that their not network doctors regardless of the fact that i had been going to the centre for about 15 years even before them implementing the list of network. Maladministration practices on both parties however never an issue from bonitas when they do monthly deductions.