Making Things Happen Brunhill Barthis

there was a double debit on my account, i called in the call centre on the 01st of April 2015 & Brunhill answered my call.a very polite lady,i explained that i am a new member to Bonnitas & had my account double debited.so she requested the amount to be paid back into my account 3 working days.so after 5 working days i checked if the monies were transferred on checking \no monies "were in my account i than mailed Brunhill & she contacted the credit department only to find out that there was some confusion & the monies will be in my account within a day or two.i waited again on the 3rd day i checked & once again \""no monies\"".so now the date was the 24th of April 2015. Brunhill received a mail from me with regards to my query & Brunhill gives me a call. the conversation was sooo pleasing & i had a sigh of relief as she than came up with such a bright idea & said Mrs Wahed is it possible to get accounts to not debit your account for the 01st of May 2015 & use this money for the month of May.i said wow thats a great idea why not. so Brunhill went ahead & asked the accounts department not to debit my account & use the \""double debit \"" as my May's debit order.Thank you sooo much Brunhill"""