MB
MAUREEN B
1 reviews | Active since Oct 2013
01 Mar 2022, 17:02
MADDING
I am completely & absolutely mad. I am writing to special cases at Bonitas. They keep getting mine & my husband's details mixed. We are on 2 different plans with obviously 2 different numbers & no matter what I do they are mixing it up. I send the emails from my email address with none of my husband's details. I can't get it fixed via email or phone.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
31 Mar 2022, 15:06Hello Maureen B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply31 Mar 2022, 15:06
Official
Hello Maureen B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
31 Mar 2022, 15:09Hello Maureen B Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply31 Mar 2022, 15:09
Official
Hello Maureen B Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Best regards,