CGA
Carina GauchAA AA(C)
1 reviews | Active since Mar 2009
13 Jan 2021, 13:40
Lungs not eyes!
Phoned this morning at 11:30, spoke to Adelaide, asked for a list of Pulmonologists in Pretoria area, held the line for 13 minutes, was finally told the list was sent and that I should receive it in 10-15 minutes only to receive a list of Ophthalmologists. Your WhatsApp service does not work properly, your chat on your website does not work at all
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Replies (2)
Bonitas Medical Fund's replyOfficial
13 Jan 2021, 16:28Hello Carina,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply13 Jan 2021, 16:28
Official
Hello Carina,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
17 Jan 2021, 22:55Hello carina, Thank you for submitting a comment to us through hellopeter. According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and Regards, Bonitas Team
Bonitas Medical Fund's reply17 Jan 2021, 22:55
Official
Hello carina, Thank you for submitting a comment to us through hellopeter. According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and Regards, Bonitas Team