Looks for reasons not to pay claims

I had consulted Bonitas on the claims procedure for contact lenses which cost R9000.

A consultant told me it is paid for out of the savings account (first mistake). I was then given the run around of who to submit to between PPN (who hand optical benefits) and Bonitas.

Eventually, I had submitted the claim to PPN before the end of August who gave me regular feedback. The claim was referred to Bonitas in September. Bonitas hasn't responded until today when they said that because I was no longer a Bonitas member as of September (because I had left my employer and joined another which doesn't have Bonitas), they refuse to pay.

This is beyond unbelievable on top of the 0/10 experiences I've had with them this year also for optical claims. I will never return to this medical aid.