TD
Tania D

1 reviews | Active since Jan 2019

06 Jan 2024, 16:55

Looking for another medical aid asap

This is the worst medical aid ever...I paid my medical aid premium super early in December and they sent me an sms that funds were received and allocated, I had an irritating cough this morning and went to the doctor only to find out they suspended my benefits...their debit order service apparently works in isolation...they still went to deduct the money for the second time and when no funds were there they suspended my benefits even though it's up to date. Please advise which medical aid I can move to I've had it with this schemes incompetency. You cannot afford an IT department that can intergrate your 'Suspend' process to first check the status of the contributions? Now I must go back to work on Monday with a damn cough while I prioritised them and paid them first thing when I got paid in December.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Jan 2024, 18:22
Official
Hell0 Tania D Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:30 - 17:00 Monday – Friday. Closed on weekends and public holidays.
     Your enquiry will be attended during office hours. Kind Regards
  Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Jan 2024, 09:55
Official
Hello Tania D

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.  We will investigate this matter.   We appreciate your patience while we are resolving this query for you.  
Kind Regards 

 Bonitas Team