Hellopeter
Share Your Experience
PR
Paul R

1 reviews | Active since Feb 2021

07 Sept 2022, 17:11

Livid

Not impressed at all. I’ve been waiting 3 weeks for pre authorisation, no jokes, three weeks!!!! I’m livid, my wife was supposed to get an MRI 3 weeks ago, I tried 5 times to get an answer from the given email addresses on system, but nothing, three weeks. And they are so called the “best” medical aid, voted by who??? My blood is boiling. Anyway, what will it help, you can’t even reply to the emails, as they are no-reply addresses, where has customer service gone in this country, you think paying R5000 per month will afford you a descend customer service at least .

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Sept 2022, 19:04
Official
Hello Paul V Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
     Your enquiry will be attended during office hours. Kind Regards
  The Bonitas Team 
PR
Paul R's update07 Sept 2022, 19:27
Reviewer Update
I am so shocked it takes me writing on Hello Peter to get a reply from Bonitas, from now on my requests will go through Hello Peter, and everyone can see how your customer service is.
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Sept 2022, 14:18
Official
Hello Paul V

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Please note we are currently offline and apologize for the inconvenience. 

We will provide feedback once we back online.

Kind Regards

Bonitas 
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Sept 2022, 12:39
Official
Hello Paul V 

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team