NS
Nonhlanhla S

1 reviews | Active since Oct 2017

07 Nov 2017, 11:37

Listing of doctors on their network

Bonitas is so ***********. I asked for a list of Gynecologists who are on their network and who operate around the Springs, Benoni and Kempton Park area. I chose a Dr from the list of Dr's that were sent to me by Bonitas and now that I have to give birth next month suddenly they send me an sms saying the Dr that I'm using is not on their network. I asked for the list of Gynecologists in August 2017 and now November 2017 they say the Dr is not on their network, when I chose that Dr from the list that they sent to me. I'm suppose to give birth next month and when I call, they tell me that unfortunately there's nothing they can do all they can do is send me another list and I should choose a Dr from that list. I mean really, I'm giving birth in 3 weeks and they tell me to change that Dr.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Nov 2017, 16:53
Official

Hello ***,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with your membership number and contact details in order for us to assist with your query.

Regards,

Bonitas team

Bonitas Medical Fund
Bonitas Medical Fund's reply04 Dec 2017, 10:47
Official

Hello ***,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply19 Dec 2017, 13:47
Official

Hello ***,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team