mT
mha T

1 reviews | Active since Jan 2017

18 Jan 2022, 11:21

Limited specialist on network

I am writing this review with so much frustration and I am super disappointed!!! I have been with Boncap for almost 3 years now and I am pregnant last year 2021 and I started consulting with a specialist Gynecologists' and he was covered 100% No problems. This year I called for authorization for 2022 and I was informed that my specialist is no longer on the Specialist Network. Mind you I have already obtained an admission form with Waterfall Hospital. I asked them what are the options, they said I must pay cash for my visits or change a gynae. I am 7 months Pregnant How do I even start doing that?!!!. I asked for their Network list of Gynae and to my surprise they have 7 in Gauteng and none of them are within my area. My God I am frustrated and would appreciate if this gets sorted out sooner as I cannot drive an hour just for a gynae appointments!!!

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Jan 2022, 11:27
Official
Hello Mha T 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. Kind Regards

The Bonitas Team