1 reviews | Active since Jul 2019
LIFE AND DEATH SITUATION: no medication
This is concerning my health and there is no assistance
I suffer with bipolar disorder and normally take 750mg of Camcolit
Pharmacy direct normally claims from bonitas on the 12th and it gets delivered shortly after that
On 24 march my doctor changed me to a much higher dosage of 1200mg
Now, i sent through the script to both pharmacy direct and bonitas and chronic was approved
I was taking the 1200mg dosage from my last delivery on medz at the beggining of March. So the medication got finished today and I dont have any left. I phoned yourll and yourll are saying to wait for the 12th april with no understanding of my circumstance even though i changed dosage
These sort of diseases are life and death diseases. The doctor increased my dosage on 24th March. If I didnt start taking the tablet from 24th March and waited till yourll send me a new script then I would have only been able to start the new script from mid April . A MONTH LATER.
Bonitas doesnt care for health. That 1 month could save my life because the low dose is not working for me.
THIS IS BEYOND OUTRAGEOUS. On top of that I asked if I can go to a pharmacy to purchase it and was told that this would not be possible as aby claim will be declined before the normal date.
What do I do now as I got no medication left and 15 days without it until your approve more.
A situation like this can really cause death. I really need my medz Please respond asap
Thank you for providing the details, we are sorry to hear about this, we are glad that you have brought this to our attention.
We have contacted you however could not reach you.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for providing the details, we are sorry to hear about this, we are glad that you have brought this to our attention.
We have contacted you however could not reach you.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
