LIES and EXTREMELY INCOMPETANT STAFF
<p>I called the centre last month to request my saving to be refunded to me. I have not been your client for the past 3 years. I emailed ALL documents to you on the 10th of June 2017 ***. When i called two weeks ago I was told the matter is being dealt with 2 weeks after my request. Now today I am STILL waiting,after making me hold for 31minutes! Your employee then LIES and says I didnt send the stuff. then changes and says he sent an email to finance they didnt have my account details (which you do) WHAT WILL IT TAKE TO JUST DO MY REQUEST???? DO IT I want nothing to do with your pathetic company. Its wrong to lie to your customers. I want a call from someone senior TODAY with resolution of this matter. ********** </p> <p> </p> <p> </p> <p>member number ********** 0567 </p>
Hello tsakie-ndhandhazi-mabunda,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello tsakie-ndhandhazi-mabunda,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello tsakie-ndhandhazi-mabunda,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Hello tsakie-ndhandhazi-mabunda,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.