JM
Joy M

1 reviews | Active since Dec 2013

17 Jan 2023, 17:40

LET DOWN BY THE ONES WE ARE SUPPOSED TO TRUST - OUR HEALTH IS NOW BEING JEOPRADIZED!!!!

My dad has dementia and his CHRONIC medication is CRITICAL to his well being. He is now however sitting without it due to the inefficiency of Bonitas!!!!!!!!!!! We have been trying to get answers since the 4th of January and other than the utter disgusting rude service (to the point where the phone was put down in our ears) we get promised that the medication will arrive!! BUT NOTHING!!! We have put our trust and money into Bonitas with the hope that they will have our well being and health in mind, but clearly this is not the case!!! These are not Panados and without this medication my father is UNABLE TO FUNCTION!!!!!!

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Jan 2023, 17:55
Official
Hello Joy M
   
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
       
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry. 
       
 Kind regards
   
 Bonitas Team