OL
Ottolien L
1 reviews | Active since Feb 2023
06 Nov 2023, 14:06
Leech
Ek is baie ongelukkig met Bonitas Boncap 1 September het my seun van oor gegaan op sy eie medies as hooflid, asl moes die selfde gebly het, kronies en so aan, Wel ongelukkig het dit nie so gebly nie, sy kroniese medikasie wat goed gekeur was word kort betaal en daar kan nie net n rede gegee word nie, ons betaal my seun se medies want hy is dependant aan ons en verandwoorlik vir als, maar dis n vreeslike kopseer vandat hy op sy eie gesit is, tot ons konsultant kan nie eens regkom nie, as jy bel is dit n lang ding van kies die no,kies daardie no, na 10 min van om met iemand te praat gaan die foon dood. hoe wen n mens, vinnig om jou geld te vat maar kan nie n probleem wat aan hulle kan is reg maak nie
Helpful (0)
Replies (4)0
Replies (4)Bonitas Medical Fund's replyOfficial
06 Nov 2023, 14:16Hello Ottolien L
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply06 Nov 2023, 14:16
Official
Hello Ottolien L
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
06 Nov 2023, 15:03Hello Ottolien L
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 Nov 2023, 15:03
Official
Hello Ottolien L
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
OL
Ottolien L's updateReviewer Update
09 Nov 2023, 08:48and yet still no one coming back to me
OL
Ottolien L's update09 Nov 2023, 08:48
Reviewer Update
and yet still no one coming back to me
Bonitas Medical Fund's replyOfficial
13 Nov 2023, 11:17 Hello Ottolien L Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply13 Nov 2023, 11:17
Official
Hello Ottolien L Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
