LEARN TO COMMUNICATE PROPERLY!!!!!

Am i the only one not understanding your communication?

The 19th October 2019 communication with the subject line "2020 Contribution Changes and Benefit Enhancements" has a document attached named "2020 Contribution Changes and Benefit Enhancements.pdf" and says in paragraph 7: "Introducing the Bonitas Pharmacy Network We remain committed in expanding our networks to negotiate the best possible rates for our members. This has contributed significantly to the sustainability of the Fund, allowing us to manage the costs to members more effectively. In 2020, Bonitas members will have access to the Bonitas Pharmacy Network, which will allow our members to acquire chronic, acute, over-the-counter and oncology medicine from an extensive network of providers. This will further ensure that our members do not have to pay additional dispensing fees which will go a long way in extending the value for money they receive. Use of non-network pharmacies will attract a co-payment."

Unlike the preceding paragraph which specifically refers to BonSave and Bonfit there are no qualifiers in this statement!

I did not send an updated script for my chronics to Pharmacy Direct as I was not going to be at the office where they usually deliver to. Like a fool I went to get my script filled at the pharmacy around the corner as I had run out only to find out there is still a levy to be paid.

I requested the list of designated pharmacies from you and see the pharmacy is on the list but the consultant advised that on my plan I can only use Pharmacy Direct.

I AM SO TIRED OF PAYING OUT OF MY POCKET FOR MEDS!!!!

My last issue with Pharmacy Direct was never addressed! All feedback i got was that "someone" from PD called me and i did not answer. SOME OF US HAVE JOBS THAT WE NEED TO DO TO PAY OUR MEDICAL AID! There was also no attempt to email me or leave a voicemail message for me to return the call!

EVERYTIME I THINK I UNDERSTAND HOW THIS VERY CONVOLUTED COMPLICATED SYSTEM WORKS I GET BURNT!

And we pay and we pay and we pay :(