Lazy medical underwriters

I am writing to express my utter frustration and disappointment with the abysmal service provided by your company. The unacceptable delays in approving hospital authorizations are nothing short of outrageous and have caused unnecessary stress and anxiety during an already difficult time.

Despite being a paying member for 10 years I find it appalling that I have to constantly chase after your team to get basic medical authorizations approved. This is not only unprofessional but also a blatant disregard for the health and well-being of your members. The incompetence and inefficiency displayed by your company are completely unacceptable. It is beyond comprehension why a supposedly reputable medical aid provider cannot expedite urgent hospital authorizations. This negligence puts members' health at risk and reflects a shocking lack of empathy and responsibility.

I demand immediate action to rectify this situation. Should these issues persist, I will not hesitate to escalate this matter to relevant regulatory authorities and seek legal counsel if necessary.

I expect a prompt and comprehensive response outlining the steps your company will take to address these delays and ensure that such incompetence does not occur again in the future.

Sincerely,

Lauren