Larenko Bonitas's service agent needs proper training

At 08h47 25July 2019 i called ur customer care helped by Larenko. We didn't get right from the start he kept on saying am breaking up. I managed to enquire but it was still not a pleasant service as he kept on putting me on hold until he dropped my call after 8minutes i received nothing regarding my enquiry. If he is a trainee he should have stated rather than wadting my airtime on bull****. What irritates me about Larenko is thaf the Nkatheko ur 2nd agent who helped me after i called back, didn't complain about my poor communication network and he served me with ease on word go. Thst Larenko guy is a ******bag and waste of space hhe must get proper training in customer service.