AJ
Amanda J
1 reviews | Active since Dec 2014
11 Dec 2019, 13:16
Lairs about Benefits
I am angry.. when I checked my benefits on Bonitas Primary option it said I have added benefits for a maternity 6 visits per year to see a Gynecologist and it does not come from my day to day but it is a added benefit. They **** because when I went to see a gynecologist as I am pregnant they refused to pay.. This is so disturbing that they can lie about the benefits they are going to give you.
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Replies (4)
Bonitas Medical Fund's replyOfficial
11 Dec 2019, 16:02Hello Amanda J
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply11 Dec 2019, 16:02
Official
Hello Amanda J
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
AJ
Amanda J's updateReviewer Update
12 Dec 2019, 12:04I’ve sent my medical aid number and I am still awaiting a response... while Bonitas delays I am delayed in receiving the proper care I need for my unborn child.. I can’t believe Bonitas claim to have benefits that are not there.. can you’ll give me confirmation so I can get a medical aid that offers me maternity benefits.
AJ
Amanda J's update12 Dec 2019, 12:04
Reviewer Update
I’ve sent my medical aid number and I am still awaiting a response... while Bonitas delays I am delayed in receiving the proper care I need for my unborn child.. I can’t believe Bonitas claim to have benefits that are not there.. can you’ll give me confirmation so I can get a medical aid that offers me maternity benefits.
AJ
Amanda J's updateReviewer Update
13 Dec 2019, 10:30Can Bonitas advise my query was logged on the 11th December today is the 13th. This query is not something that needs research. I need feedback so I know which way to move forward.. And the fact that the response is taking so long makes me worried.
AJ
Amanda J's update13 Dec 2019, 10:30
Reviewer Update
Can Bonitas advise my query was logged on the 11th December today is the 13th. This query is not something that needs research. I need feedback so I know which way to move forward.. And the fact that the response is taking so long makes me worried.
Bonitas Medical Fund's replyOfficial
23 Dec 2019, 16:36 Hello Amanda J,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply23 Dec 2019, 16:36
Official
Hello Amanda J,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team