Lack/*********** Communication

Poor Communication skills. No response from the medical aid after numerous emails and calls. Upgrade the plan, noticed that the forms were incorrect, I then phoned Bonitas, try to resolve the issue, send a new email with the correct form. Surprise to me they did not update on there side as I have brought the error to their attention. Suddenly there is an arrear on the account, and no one can seem to assist me. This is the WORST medical aid ever !!!! Poor Service, lack of communication, and no skilled person to assist.