cM
charlene M
1 reviews | Active since Oct 2009
19 Feb 2019, 09:25
Lack of urgency in a serious time
Ref number: bon ********** 4. Mum was scheduled to go for operation Tuesday 19th Feb at 8am.but due to delay in boncap side it had to be reschedule for 10am today. This is serious Op. Called and spoke to 4 agents. Case manager is clueless and stated procedure codes from hospital were missing but this was all sent last week In motivation letter from the doctor and hospital which I have copy of. Called again and now case is sitting with adviser. Disgusted at lack of urgency and it now 9:30amand at 10am my mum due to go go operation. Absolutely disgusted at lack of urgency and can't help but question what sort of case managers you have. Regards Charlene
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
19 Feb 2019, 13:56Hello cxm0209,
We hereby confirm that you have been contacted by our Hospital Benefit Management team.
We sincerely apologise for the inconvenience.
We hereby confirm that you have been contacted by our Hospital Benefit Management team.
We sincerely apologise for the inconvenience.
Regards,
Bonitas Team
Bonitas Medical Fund's reply19 Feb 2019, 13:56
Official
Hello cxm0209,
We hereby confirm that you have been contacted by our Hospital Benefit Management team.
We sincerely apologise for the inconvenience.
We hereby confirm that you have been contacted by our Hospital Benefit Management team.
We sincerely apologise for the inconvenience.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Feb 2019, 09:14Hello cxm0209 ,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply25 Feb 2019, 09:14
Official
Hello cxm0209 ,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team