Lack of TCF and any form of communication

Not even a client yet and experiencing the worse of the worse customer experience from this company. Joined on the 17th July 2024 . Debit order set for the 25th of each month however no deductions for July were done. No email, call or any form of communication was sent or provided to me . Only to receive an email on the 23th August 2024 that I will be double debited. This is a major inconvenience on my side as some of us have financial responsibilities and budget for each month. This is no way of treating the customer fairly and All I got was an apology and was told to send an email for further assistance. The manager refused to speak to me as well. IF this is the type of customer service this entity provides on the onset , I would hate to see the claiming stages.