Lack of service since the merger

I'm extremely disappointed with the level of service I have received from Bonitas regarding a claim that has been outstanding since 17 June 2026.

Despite numerous follow ups via email and other communication channels, I have not yet received any response after 20 emails. What is particularly frustrating is that my emails and telephone calls queries appear to be ignored, leaving me completely in the dark about the status of the matter.

As a paying member, the least that they can do is to communicate with me.The lack of response for such an extended period is unacceptable and has caused significant frustration and inconvenience because I had to pay the anaesthesiologist and it was an significant amount.

I therefore request that Bonitas urgently.

Provide an update on the status of my claim submitted on 17 June 2026 Explain the reason for the delay Respond to the numerous emails and queries that have been unanswered Confirm when I can expect final resolution of this matter

I hope that by raising this complaint publicity, Bonitas will finally provide me assistance and communication that I have been seeking for months

The lack