Lack of service has resulted in me changing from Bonitas Medical Aid

My previous review was titled "Bonitas Claims Agents do their best to help you find another medical aid" and Bonitas said rep**** saying they would investigate. That was over a month ago. So I have now decided to change my medical from next year. Again, not due to Bonitas options or benefits, but purely due to poor call centre (+ email, App, website) service. They can't even read email requests or give feedback when promised. Really shocking service.