Lack of service delivery

On the 18th of August I requested for monthly membership statements from March 2025 to February 2026. I received an email on the same day with reference number 318221 which stated that I will receive feedback within 3 working days, to date no feedback. There is no statement on the website for 2025. I called Bonitas call center twice, however no one seems to be helping me. I have a deadline to submit to SARS these statement and it is very disappointing not to receive help. I was told yesterday by Siphesihle Mthethwa that I will receive the statement within 24 hours and I am still waiting. Another issue we have being spending hours on a call with Bonitas agents who are not qualify to assist and advise regarding unpaid bills. It will be nice to receive help when we need it. If we do not paid our monthly installment this will be a big issue. What is the point of paying monthly if we cannot get the help.