Lack of service

There isn't an option for 0 stars. Moved directly from my medical aid to Bonitas medical Fund. I was promised that we will not have a waiting period. Once registered we constantly had to follow up with member certificates and payment details to be able to pay the premium. 17 days later they sent us an email to say that we are now suspended due to no payment, it was also the first time that they sent us payment details. They then subsequently placed a 3-month waiting period on our scheme. Even the managers that were cc'd into our mail, do not respond whatsoever. I have all mails to prove what I am saying, so now they just ignore us.