Lack of Response to Query

I have been trying to get feedback on a query about monthly payments since APRIL 2014. Emails get ignored consistently I cannot get the info about payments from Alexander Forbes myself, and Bonitas simply promises to assist, and then disappears with no further information! So I'm left with a bill of over R4000 because I can't confirm whether it is my payments or AF's payments that are the issue. When I phone, every consultant has a different story as to the problem. ONE YEAR, no solutions. Emails get ignored, but they are quick to send reminders of the outstanding money. I'm considering just paying and ending the membership! This company is the most frustrating organisation I have ever had the misfortune of dealing with.