Lack of response again!!!!

My husband had a seizure on the 22nd of July and was transported via ambulance to hospital emergency. He had various tests and they sent him home with instructions to see a neurologist. My GP made an appointment with a neurologist for us 2 days later. The Doctor's rooms told us he needs to have a 24 hr EEG in hospital. We asked if we need to get authorisation, but the secretary said they will organise that the morning we arrive. I tried emailing and contacting Bonitas via their app to confirm from the Monday (he went in on Thursday) and got no response.

He went in for the EEG and had an MRI and was diagnosed with epilepsy. He is now on medication and it is registered as a PMB. However, the neurologist's bills, MRI etc, came out of our savings. We keep querying it and keep being told it is incorrect and we will be refunded, but 4 months on we are still getting the run around. We cannot claim from GAP until we have the correct statements.

Why can we not get proper assistance??????

Ref no: 280922Q99K83