Lack of interest in customer queries

Good day,

I am Keabetswe Motsisi. I went to the med scheme office in lephalale to try and find clarity on whether I could claim back the consultation fee I paid cash to have my tooth extracted. I spoke to Tebogo Kobe who was not at all helpful ,in fact she was utterly rude and didn't show any interest in assisting me.

Now i have been with Bonitas since 2017 and I have never experienced such disregard for a consumer.

I went to Dr L Kruger, a dentist because I had problems with my tooth,he then referred me to Dr Corlia Van Straten, an oral surgeon and and appointment was made on friday 04/10/2017 to have 4 teeth extracted. Now my concern is shouldn't my medical aid have for the R650 consultation fee requested my Dr Corlia?

Right now I'm sitting here confused because Tebogo Kobe wasn't at all helpful and if this is how Bonitas treats their customers then it's better I take my business elsewhere. We as paying customers cant be questioned for needing clarity as if we wrong.

A speedy response and attention to this matter will be highly appreciated.