Lack of empathy an poor service delivery.

So sad and disappointed with bonitas medical aid. I had no choice to join them caus the company uses them only. I went for a procedure on 26 th January an i got authorisation for the procedure but to my horror they took all my savings i am left with 0 in my savings an its only february. I explained to them my child has special needs an they told me autism is scheme exclusion they will not pay for any meds that he requires so now if my funds are finished how do i take of medical needs?? No empathy what so ever the consultant yea we understand but its an exclusion. Couldnt they have told us this when we first joined children with special needs are not covered an to look for another??? An im not on a low option either. Gone over a month an no feedback as yet to outcome. I was told if my kids get sick take them to trauma an i asked the consultant which company will allow you to stay away for minor illness ur kids you have all the time. So upsetting an disappointing yet they are a so called top medical aid with O compassion or empathy.