Lack of Customer Service Skills

I am so frustrated with Bonitas, I app**** for my Mom on the 12 October 2015, got automated response that somebody would be in contact, no one called me until I had to call them to find out what was happening, the person who answered my call couldn't see what was happening with the application, I had to hold the phone for good 7 minutes so that the person could try find out what was wrong. when she came back on the line she said she would have to escalate the matter and then someone would then call me back. I waited for a month and no one called until I then called back only to find that nothing was done with my application then the matter had to be escalated again, on the 18 November finally an email came to say that there was some docs missing of which I sent them and had to wait and call again to find out what was happening with the application. Again on the 03 Dec another email came in to say that there were still other documents missing of which I sent the missing Affidavit on the 04 Dec. To my surprise today when I called them to find out the lady called Prudence Lepule said to me she will be sending me an email when I opened the email she is asking me to complete the same fo