DK
Debbie K
1 reviews | Active since Jul 2014
17 May 2021, 10:00
Lack of Communication
How come Discovery Medical Scheme communicates on a weekly basis with its clients about the Covid vaccine and Bonitas Medical Fund says nothing! I keep on wondering why I remain loyal to you?
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
17 May 2021, 10:31Hello Debbie,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our team will contact you with Covid-19 vaccine related information.
We appreciate your patience while we are resolving this query for you.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 May 2021, 10:31
Official
Hello Debbie,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our team will contact you with Covid-19 vaccine related information.
We appreciate your patience while we are resolving this query for you.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
17 May 2021, 13:01Hello Debbie,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply17 May 2021, 13:01
Official
Hello Debbie,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
DK
Debbie K's updateReviewer Update
17 May 2021, 13:27This matter has not been resolved.... your level of communication on Covid is not good enough. An e-mail sent over a month enough does not come close to Discovery who send out e-mails weekly!
DK
Debbie K's update17 May 2021, 13:27
Reviewer Update
This matter has not been resolved.... your level of communication on Covid is not good enough. An e-mail sent over a month enough does not come close to Discovery who send out e-mails weekly!