lack of communication and reimbur*****ts

Dear Bonitas. Channels to communicate with you is really bad. I have tried several ways and i dont seem to get through and get my claims reimbursed. whatsapp line is really bad - no responses or no helpful responses before chats are closed. online complaints not answered. emails only got auto replies. phone calls goes for more than 10minutes without answer. i have even asked the broker to help - even this is not sorted. first attempt was in January 2022. seems like you take your time and give useless responses for the 6 months to lapse to submit claims.