Lack of communication

Since December 2024, I have been disputing the monthly premium that was awarded to me after I verified my income. To date, I have not received any satisfactory feedback from Bonitas. The dispute is about being placed in a higher income group than my actual monthly income, which then, by its very nature, results in a higher monthly premium. The problem arises because I manage a farm on behalf of the owner who resides in Johannesburg. Throughout the month, I have to incur expenses for necessities such as fuel, herbicide, repairs as well as the payment of wages. At the end of each month, I then invoice the owner who pays me back the expenses incurred. These payments are then counted as income by Bonitas. The only fixed income I receive is interest from a small investment. The other income I receive is from a property that I rent out. However, it is not fixed income since there is maintenance to be done on the property as well as the uncer*****y of whether the tenant will pay or not.