AB
Andre B
1 reviews | Active since Nov 2017
21 Apr 2021, 14:31
Lack of Access to Knowledgeble Persons
This review is a continuation of my previous review. I have been struggling to get hold of someone or a department at Bonitas that may advise me on the applicability of amounts invoiced to me by a service provider. I had a small procedure done under local anesthesia and I suspect that I was billed as if I was under general anesthesia. I have received several emails and a telephone call from Bonitas and nobody that I have been in contact with have had the capability to answer my query. This is getting extremely frustrating! Please please please Bonitas assist me. You may also understand that I am actually doing your work by querying the account!
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Replies (2)
Bonitas Medical Fund's replyOfficial
21 Apr 2021, 15:00Hello Andre B,
Thank you for submitting a comment to us through Hello Peter.
We will investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
We will investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply21 Apr 2021, 15:00
Official
Hello Andre B,
Thank you for submitting a comment to us through Hello Peter.
We will investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
We will investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
AB
Andre B's updateReviewer Update
03 May 2021, 12:47 I have finally received an email from Bonitas confirming that my suspicions regarding the anesthetist's bill were well founded. It also stated that Bonitas does not get involved when the account is incorrect. This is not good business, simply paying amounts even though you know they not right!
I do however find the situation less than ideal it that Afro Centric (the service provider that handles Bonitas support) does not have an established procedure to remedy type of event where one of your Bonitas members have been incorrectly billed. Bear in mind that by my actions I am saving money for myself and for Bonitas. In all the dealings the attitude of AfroCentric was to simply pay the incorrect amount to the provider instead of doing what is best for financial integrity of Bonitas. This is a very disheartening situation. Hopefully, soon, Afrocentric, will implement procedures that will help counter such instances of incorrect billing.
I do however find the situation less than ideal it that Afro Centric (the service provider that handles Bonitas support) does not have an established procedure to remedy type of event where one of your Bonitas members have been incorrectly billed. Bear in mind that by my actions I am saving money for myself and for Bonitas. In all the dealings the attitude of AfroCentric was to simply pay the incorrect amount to the provider instead of doing what is best for financial integrity of Bonitas. This is a very disheartening situation. Hopefully, soon, Afrocentric, will implement procedures that will help counter such instances of incorrect billing.
AB
Andre B's update03 May 2021, 12:47
Reviewer Update
I have finally received an email from Bonitas confirming that my suspicions regarding the anesthetist's bill were well founded. It also stated that Bonitas does not get involved when the account is incorrect. This is not good business, simply paying amounts even though you know they not right!
I do however find the situation less than ideal it that Afro Centric (the service provider that handles Bonitas support) does not have an established procedure to remedy type of event where one of your Bonitas members have been incorrectly billed. Bear in mind that by my actions I am saving money for myself and for Bonitas. In all the dealings the attitude of AfroCentric was to simply pay the incorrect amount to the provider instead of doing what is best for financial integrity of Bonitas. This is a very disheartening situation. Hopefully, soon, Afrocentric, will implement procedures that will help counter such instances of incorrect billing.
I do however find the situation less than ideal it that Afro Centric (the service provider that handles Bonitas support) does not have an established procedure to remedy type of event where one of your Bonitas members have been incorrectly billed. Bear in mind that by my actions I am saving money for myself and for Bonitas. In all the dealings the attitude of AfroCentric was to simply pay the incorrect amount to the provider instead of doing what is best for financial integrity of Bonitas. This is a very disheartening situation. Hopefully, soon, Afrocentric, will implement procedures that will help counter such instances of incorrect billing.