I’ve been trying to resolve a billing issue with Bonitas for over a week, and the lack of communication has been incredibly frustrating

I’ve been trying to resolve a billing issue with Bonitas for over a week, and the lack of communication has been incredibly frustrating. I sent multiple emails to various departments, followed up daily, and received little to no response. The only person who has actually assisted me is Chantal on the WhatsApp line—she was kind, helpful, and the only one who responded to my messages. If it weren’t for her, I’d still be completely in the dark. I expect better from a service provider when it comes to something as important as medical aid contributions and refunds. Please improve your turnaround times and communication with members.