BM
Busisiwe M

1 reviews | Active since Jan 2013

28 Sept 2017, 12:29

Its been a year and Bonitas still hasnt delivered my membership cards!!

I have been asking for my new memebership cards for a year now and all i get is that it has been posted but i never received them. I have now submitted two different addresses and still nothing!! Do you know how much i struggle everytime my child gets sick and i have to take her to the Dr?? This is not fair because i pay for services every single month without failure. Im so disappointed ,,, can someone help me PLEASE!!

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply29 Sept 2017, 16:48
Official

Hello GrootboomB,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with your membership number or ID number in order for us to assist with your query.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply06 Oct 2017, 11:42
Official

Hello GrootboomB,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team