It seems as if Zinhle Gumede doesn't like her job

Called Bonitas today to request a document on a claim that I needed as it was not reflecting on my Dec statement. I was informed by Zinhle Gumede that the claim was only paid in Jan and will therefore only reflect on the Jan statement. I explained to her that I needed the document and she said it's system generated and that she can't do anything about it. I asked her if the claim was received by Bonitas WHT didn't I receive notification of the claim and she again said it's system generated. I asked for the matter to be escalated as I need the document and she put me on hold. She came back and said she will email me a document. I received the document which is to say the least very unprofessional for a company as big as Bonitas, but that's not my gripe. The way the document was labeled, infuriates me. It's distasteful and disrespectful. Zinhle, you not doing me a favor by doing your job. If you don't like it, get out.