SM
Sibusiso M
1 reviews | Active since Oct 2012
02 Feb 2020, 10:12
It just becomes **** **** & more ****
Two weeks after complaining, I have still not received any feedback with regards to chronic medication application, which means I’ve in total been waiting for three weeks to get feedback. Secondly, according to Bonitas, I am supposed to receive a response within 72 hours of submitting my request for hospital authorisation... a week later, no response and the procedure is supposed to be done on the 6th.
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
03 Feb 2020, 10:38Hello Sibusiso M,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply03 Feb 2020, 10:38
Official
Hello Sibusiso M,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
SM
Sibusiso M's updateReviewer Update
04 Feb 2020, 01:12Still waiting for feedback from chronic department.
SM
Sibusiso M's update04 Feb 2020, 01:12
Reviewer Update
Still waiting for feedback from chronic department.
Bonitas Medical Fund's replyOfficial
06 Feb 2020, 12:49Hello Sibusiso M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply06 Feb 2020, 12:49
Official
Hello Sibusiso M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team