It doesnt get worse than Bonitas

It doesn’t get worse than Bonitas. This is the most appalling Medical Scheme I have ever encountered. Medscheme you are amazingly ********** in administering this scheme, its shocking. My grandson was born on 21 August 2018 and readmitted in hospital on 29 August before we could get his birth certificate from Home Affairs. Pre-Authorisation was requested and the system rejected as unknown depended even though new-born babies have up to 30 days to be registered on a medical scheme. He was registered on to Bonitas Medical Scheme on 01 September. Since then I have been trying to get this hospital claim paid but to not avail. I have contacted Bonitas over and over and given reference number upon reference number. Eventually I was told the claim will be settled and only to get a sms that says I have been handed over to the attorneys for the very same claim that is still not paid. I submitted a specialist claim that I paid for cash in January for reimbur*****t, waiting still today. My daughter claim was pre-authorised and underpaid by 1 day just because you are Bonitas and therefore someone must call you. I have never been so exhausted in dealing with 1 Medical Scheme. Shame.