IRREGULAR CONTRIBUTION PRACTICES - BONITAS MEDICAL FUND

My Father passed away on 08 October 2018. On the 09 October 2018 we requested continuation of membership for my mother and requested that medical aid for my father (main member) be cancelled effective 08 October 2018. On two occasion I enquired about payment deductions for October 2018 and was told that Bonitas will deduct the amount of R4089.00 (Bonsave, 2 members) on 25 October 2018 from my fathers account. I asked the following questions:

1. Payment is in advance, therefore on 25 September 2018 my parents paid for the month of October 2018 in full; 2. On 08 October 2018 he passes away and we terminate membership; 3. On 25 October 2018 we still need to pay for 2 x members (1x deceased and 1 active) the amount of R4089.00

When I asked why payment is not deducted from my mothers account on 25 October 2018 for the month of November 2018 for 1 x member for the amount of R2304.00 the consultant indicated that is how it is.

Bonitas, you are taking money from a deceased person for the month of November. Please explain how that works, if you pay medical aid in advance?

Karen Swart ********** 357