Irate client

I am writing to express my profound frustration with the blatant and unacceptable delay in processing my refund. The savings refund, which was clearly due to be paid in May, remains unpaid. It is beyond comprehension how an EFT transfer can possibly take 10 to 14 business days when, as of today—June 13th—no payment has been made. For clarity, I officially terminated my membership on December 31, 2024. It is now well over five months later, and I am still waiting for funds that are rightfully owed to me. This level of disregard and disrespect for your members is absolutely unacceptable. I categorically refuse to accept the explanation that an EFT should take this long to be completed. Bonitas Medical Fund must process and release my refund immediately. I expect prompt action to resolve this matter without further delay