Irate client

Hi My name is Chwayita Mgole. I am writing again as I dont understand as why Bonitas is delaying in paying my refund. I am writing to express my profound frustration with the blatant and unacceptable delay in processing my refund. The savings refund, which was clearly due to be paid in May, remains unpaid. It is beyond comprehension how an EFT transfer can possibly take 10 to 14 business days when, as of today—June 13th—no payment has been made. For clarity, I officially terminated my membership on December 31, 2024. When I phoned, I was told at least it will be paid on 04/06. The person that I spoke to that claimed to be a manager was unprofessional and rude. I need this money urgently.