IRATE

I am so irate and disappoited at the same time in the way Bonitas operate even regret why i changed to them. Ive been fighting this late joiner penalty fee that they charged me with all the proof ive submited to them but instead they turned a blind eye in telling me the out come after their investigation. prior to that it was not even explained to me when i joined only kwe about it when i was quering on why my subscription is higher than what we've agreed on the telephone and that's only when they told me about it. i feel it is unfair and faulsely sold me a product without declaring the correct amount before i could even agree. to make things worse the agent that i spoke to even gave me attitude and not even willing to assist. For me to move from one medical aid to another is because i need something costly effective but if this is how Bonitas do their business i think it is ******** and such must be reported because that is simply *****ling from their customer. I am very upset and recorded all the calls i made and also have the email trail so i am just going to wait for my legal adviser to advise on what to do in this case.