Intrusion and breach of privacy

I contacted the boncap call center to query an email that was sent with graphic wound pictures to numerous people from boncap that's loaded on my profile,it was sent from boncap. I have been advised that the email is not on their system. I even sent a screen shot of the email that was received and have queried it from August, to date no one has responded. Contacting the call center is an absolute nightmare, you cam never get answers from the agents and the call back requests don't happen. How does boncap send out this graphic pictures to people that were not even involved in the authorization or prior emails, urgent feedback is required for this intrusion and breach of privacy