insurmountable anguish caused due to non payment of hospital and doctors account

Patient rushed to trauma 18 October 2022 and subsequently admitted to hospital for almost a month. All accounts amounting to hundreds of thousands unpaid by medical aid as no authorization released. Onus on the Patient to start paying off the account. Fast forward October 2023 and further investigations the medical aid finally starts paying some of the accounts for October 2022 admission. November 2023 I email our account which is still outstanding!! Almost 2 years. Has the Patient/ member not endured enough anguish due to non payment of the huge medical bills??? Please Bonitas - have a heart and settle the outstanding accounts. The member has endured enough unnecessary turmoil.