Information Compromised

Bonitas Medical Fund allowed an unauthorized Third to inquire on my medical fund. Last year I cancelled my medical aid with Bonitas due to poor service delivery. In December 2019 an unauthorized person called into the call centre, there was no verification done with the person who called in and when the agent established that it was not myself and a dependent calling in she did not terminate the call immediately but still proceeded to assist. I received the transcript of the call from Bonitas, but they did not explain to me why the person was assisted and they cannot explain to me why a full verification was not done. They can only apologize via a automated response. my concern is that my information was compromised and Bonitas does not see the severity of the matter. I feel that it is irrelevant whether my medical aid was in force or not the fact remains is that who authorized bonitas to assist the person and why was the call not terminated Immediately. When I called Bonitas they asked me so many questions and yet I was the Main member.