RP
Roshinie P
1 reviews | Active since Feb 2016
10 Jul 2024, 11:59
INEFFIECIENT SERVICES - BONITAS
I am having never ending issues with this medical aid - BONITAS. it's been ongoing since January 2024. I had to by default move from BANKMED TO BONITAS. All information relating to our Chronic medication was submitted in November 2023, to date, my husband has not received his Insulins and Medication, which has led to him falling sick and his diabetes uncontrolled. I pay R9900 for this most inefficient medical aid. they want us to use their preferred supplier - PHARMACY DIRECT, which is another nightmare. i am really not winning with BONITAS - i will be taking them up legally and to the OMBUTSMAN
Helpful (0)
Replies (4)0
Replies (4)RP
Roshinie P's updateReviewer Update
10 Jul 2024, 12:19MY HUSBAND JUST CALLED BONITAS NOW - AND CAN YOU BELIEVE THEY TERMINATED HIS CALL COS HE GOT THE DAMN POSTAL CODE INCORRECT. WHAT THE HECK WITH BONITAS, DOES THEIR PATIENTS OR CLIENTS LIVES NOT MATTER......I AM AT MY WITS END WITH THIS BONITAS
RP
Roshinie P's update10 Jul 2024, 12:19
Reviewer Update
MY HUSBAND JUST CALLED BONITAS NOW - AND CAN YOU BELIEVE THEY TERMINATED HIS CALL COS HE GOT THE DAMN POSTAL CODE INCORRECT. WHAT THE HECK WITH BONITAS, DOES THEIR PATIENTS OR CLIENTS LIVES NOT MATTER......I AM AT MY WITS END WITH THIS BONITAS
Bonitas Medical Fund's replyOfficial
10 Jul 2024, 12:21Hello Roshinie
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply10 Jul 2024, 12:21
Official
Hello Roshinie
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
RP
Roshinie P's updateReviewer Update
10 Jul 2024, 12:42ARE YOU SORRY - I HEARD THIS SAME RESPONSE IN JUNE - AND TO DATE NOBODY RECTIFIED OR CALLED
RP
Roshinie P's update10 Jul 2024, 12:42
Reviewer Update
ARE YOU SORRY - I HEARD THIS SAME RESPONSE IN JUNE - AND TO DATE NOBODY RECTIFIED OR CALLED
Bonitas Medical Fund's replyOfficial
11 Jul 2024, 09:33Hello Roshinie
Thank you for notifying us of your complaint.
We have escalated the matter to the relevant department, and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas
Thank you for notifying us of your complaint.
We have escalated the matter to the relevant department, and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas
Bonitas Medical Fund's reply11 Jul 2024, 09:33
Official
Hello Roshinie
Thank you for notifying us of your complaint.
We have escalated the matter to the relevant department, and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas
Thank you for notifying us of your complaint.
We have escalated the matter to the relevant department, and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas